Porto Airport awarded “Best Airport in Europe” in its category

Porto Airport awarded “Best Airport in Europe” in its category

Airports Council International once again distinguishes Francisco Sá Carneiro airport: “Best Airport” award among those with 5 to 15 million passengers.

The Francisco Sá Carneiro Airport, Maia, Porto was distinguished as the best airport in Europe in 2018 in the category of five to 15 million passengers, announced this Monday official source of ANA – Aeroportos de Portugal.

“Francisco Sá Carneiro Airport was once again distinguished by the Airports Council International (…) winning an award of great relevance, that of best airport in Europe in 2018, in the category of five to 15 million passengers,” reads a press release.

The award is based on a study by the Airport Service Quality Survey (ASQ) which was carried out on passengers taking into account “34 indicators”, namely the services offered by airports in terms of customer service, waiting times, courtesy of staff, cleanliness of facilities and comfort.

The study is the responsibility of the Airport Service Quality Survey (ASQ), a world-leading benchmarking programme (process of searching for the best practices in a given industry), in the Passenger Satisfaction Assessment – 2018 Airport Service Quality (ASQ) Awards.

Francisco Sá Carneiro Airport, an infrastructure managed by ANA/VINCI Airports, has “excellent accessibility, direct connections to 79 cities and an exemplary service”, ANA adds, mentioning that that Porto structure had already been elected in 2017 as the second best airport in Europe in the category of more than two million passengers per year.

“We were proud to learn that once again we were chosen by our passengers as one of the best airports in Europe. This is our 12th award in the last 13 years, consolidating Porto Airport at the highest levels of international excellence,” reads the same ANA statement, which quotes Thierry Ligonnière, CEO of ANA Aeroportos de Portugal. Porto Airport reached 11.9 million passengers in 2018, a growth of 10.7% compared to 2017.

The director of Porto Airport, Fernando Vieira, adds, for his part, that distinctions such as this are the “recognition of the work that the Francisco Sá Carneiro Airport team does every day, with passengers and all its partners”. “It is the result of the permanent commitment of our teams, and as such, it is an enormous pride to realise that we have managed to continue to grow while maintaining the quality that we seek to achieve.”

The Airports Council International (ACI) is the world’s only professional association of airport operators and represents more than 646 members operating at 1,960 airports in 176 countries.

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